Products
Where are product details and specifications?
Open the relevant product page and review its Product Details section before ordering.
Delivery
Where do you ship?
We ship within Canada with free standard shipping.
How long does delivery take?
Processing is normally 1–2 business days. Carrier transit is normally 4–6 business days, for a usual total estimate of 5–8 business days.
Will I receive tracking?
Tracking is sent when the carrier provides tracking for the shipment.
Returns and refunds
Can I return or exchange an item?
Yes. Contact us within 30 days after delivery. Approved returns use a prepaid label or equivalent free-return method, with no restocking fee.
When will a refund appear?
We process an approved refund within 10 business days. Your bank or card issuer may need another 5–10 business days to display it on the original payment method.
Orders and payment
What payment methods can I use?
Use the payment methods shown in the live checkout. Checkout prices are in CAD.
Can I cancel an order?
Contact us as soon as possible. We will try to cancel an order before processing or dispatch; after dispatch, use the return process.
How do I contact the store?
Use Contact Us for the published email, address and customer-service hours.